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Shipping problem from US to UK, help?

Author :

Submitted : 2018-06-15 07:56:24    Popularity:     

Tags: Shipping  problem  UK  

On February 9th I shipped a pair of shoes Via US Post office to the UK. On the 16th I checked the tracking and it said that they tried to deliever them but I guess never actually delievered. On the 23rd I messaged the buyer asking if she got them, she sai

Answers:

It was the "'customs" fee she owed. They will return it if she ignores the fee she owes. If you get them back, make sure she pays for the shipping again BEFORE you re-ship it.

She owed duty on the package, she needs to contact her post office at her end about this. It's in holding at her end right now.

you might ask your post office if they can put a trace on it

"she got a letter stating that she had to pay extra to pick up the parcel " That would be customs tax charges and she would have to pay that before she could get the parcel.... the carrier ( whoever that is in the UK) will not deliver until it is paid and will likely send it back to you along with all the additional charges which you will need to pay before you will receive it back.
You need to contact the carrier YOU sent it with who can tell you which carrier tried to deliver it in the UK and where it is now as you have proof of sending with your tracking number...this information can be then sent to your customer who can follow up in the UK

Contact your postal service and ask them which courier/carrier they would have used in the UK.
Then tell your buyer what courier/carrier it is, and they should contact the carrier to find out how to pay, or if it's on its way back to you..

Typically they "HOLD" a parcel for 3 weeks, so she may still be within time to get it delivered.



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